Shipping Policy

Local Shipping

 

For any local purchases I offer a free delivery and installation service. Please contact me and to arrange a consultation.

Shipping Australia

 

All artworks were shipped via art courier. Artworks in stock arrive within 14 days after ordering their destination point.

Shipping International

 

Shipment fees for international shipping depend on size, weight and value of the artwork. It may accrue additional taxes, fees and duties. Contact me for further information.

Return Policy

Please unpack carefully and retain all packaging until you have decided that you are happy with your purchase.

From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. 

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Illuminated Heart and are not fully satisfied, you have: 

 

  • Seven (7) days to contact us about your intent to return the work

  • Three (3) days from the day you contacted us to ship out the artwork.

      ***Do not ship the artwork before contacting us.***

 

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. Some exceptions will apply. Please contact us for an assessment of your specific situation.

 

How to Return an Original, Undamaged Work

 

  • Step 1 - Within seven (7) days of your merchandise delivery date, please contact our email support at tobiastaeubrich@illuminatedheart.info to give us your order information and the reason for wanting to return the work.

 

  • Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar acid free packaging materials to send the artwork back safely and securely to the artist. Please contact us for advice if needed.

 


Once the piece safely reaches the artist, Illuminated Heart will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs and international customs fees, taxes and duties if any). Damaged art work caused by improper packaging will not be refunded.

Additional Return Information

 

Additional shipping fees may apply for international returns. 

 

What to Do If the Artwork Arrives Damaged

 

 

  • Step 2 - Save original packaging!

 

  • Step 4 -  Illuminated Heart will contact you to discuss next steps.

 

+(61) 431019482